Solo Experience Hotel

Excellent staff and comfortable bed with good linen. Good shower and all very clean. Absolutely fabulous breakfast. It’s in ideal location and room quiet.

We checked in late after a very long 32 hours in transit. We couldnt find the credit card at check in time, this was no hassle and they made sure we just got into our room and were settled. The room seemed much bigger than 18 metres and the view took our breath away. This is not my first visit to Florence but this was by far my favorite hotel there. And how lovely to arrive to some home made complimentary biscotti and the first round in the mini bar was on the house! Every time we went through reception the staff greeted us warmly and we felt so welcomed. When my partner hurt her foot they were happy to send up ice and provided some nifty ice packs. They did all of this with no fuss and made everything easy. The location was on point, just far enough away from the main tourist attractions to be a bit calmer but close enough that everything was easily accessible. And the beds were really comfy! Also we were doing GF eating in Florence and the hotel is surrounded by great GF restaurants. Whilst all the facilities are good at Solo Experience it is the staff that made this accommodation so wonderful. There was a woman whose name I have now forgotten - she was on reception quite a bit and her customer service was on another level. I am sure by the dates of our booking you will be able to tell who she was, I cant say thank you enough. She even complimented me on my outfits a few times, which made me feel wonderful. Again, all the service felt natural and real warmth. It was so good that the first thing I did after we left was post pictures and talk about it in groups for Australians visiting Italy and also for GF people visiting Italy because of its proximity to so many of the known eateries.

The breakfast was wonderful with a good variety of healthy options. Everything looked fresh and was replenished frequently. The breakfast staff were very welcoming and polite. The reception staff were also welcoming, helpful and informative. The location was perfect and central. Everything was next door: Mercato Centrale for street food until 11pm, the two best artisan Gelateria and My Sugar, the Duomo and railway station.

Solo Experience is located within walking distance of Florence’s main train station. The hotel is set among beautiful buildings in a quiet area with no passing traffic, which made the atmosphere pleasantly calm. It’s also just a short walk to major attractions like the Florence Cathedral, shopping districts, and even the Arno River. Overall, I was very impressed. Most importantly, the staff were outstanding — extremely helpful, always smiling, and willing to assist with anything. They helped me call taxis and were always cheerful and welcoming. I was also pleasantly surprised to be able to check into my room immediately upon arrival, which I really appreciated since I thought I’d have to store my luggage first.

This hotel was an 11/10, I haven't had such a great experience since many years. The staff, the location, the rooms, the service was exceptional. We stayed overnight with our 3 kids and were amazed by the kindness of the staff who welcomed us super friendly with exceptional service right at our arrival. They took our car while we could enter the room, recommended a nice restaurant. The hotel is perfectly located, only a few min walk away from the Duomo and the main station, right at a very nice and lively piazza.