Solo Experience Hotel

Excellent staff and comfortable bed with good linen. Good shower and all very clean. Absolutely fabulous breakfast. It’s in ideal location and room quiet.

We checked in late after a very long 32 hours in transit. We couldnt find the credit card at check in time, this was no hassle and they made sure we just got into our room and were settled. The room seemed much bigger than 18 metres and the view took our breath away. This is not my first visit to Florence but this was by far my favorite hotel there. And how lovely to arrive to some home made complimentary biscotti and the first round in the mini bar was on the house! Every time we went through reception the staff greeted us warmly and we felt so welcomed. When my partner hurt her foot they were happy to send up ice and provided some nifty ice packs. They did all of this with no fuss and made everything easy. The location was on point, just far enough away from the main tourist attractions to be a bit calmer but close enough that everything was easily accessible. And the beds were really comfy! Also we were doing GF eating in Florence and the hotel is surrounded by great GF restaurants. Whilst all the facilities are good at Solo Experience it is the staff that made this accommodation so wonderful. There was a woman whose name I have now forgotten - she was on reception quite a bit and her customer service was on another level. I am sure by the dates of our booking you will be able to tell who she was, I cant say thank you enough. She even complimented me on my outfits a few times, which made me feel wonderful. Again, all the service felt natural and real warmth. It was so good that the first thing I did after we left was post pictures and talk about it in groups for Australians visiting Italy and also for GF people visiting Italy because of its proximity to so many of the known eateries.

The hotel gave an excellent service. I was particularly impressed with the staff who were very helpful and considerate. I'm disabled and in the months before I arrived the staff were very happy to answer all my questions and provide me with the information I needed to work out if the hotel could meet my disability-related needs. While I was there, they were very friendly and made me feel welcome. The lift worked perfectly throughout my week-long stay. I'd like to thank the staff for a wonderful holiday. Best wishes, Victoria

The location of the hotel is fantastic. The deluxe suite was very big and good. The staff were courteous and good.

The location was good, 5 minutes maximum to get to the Piazza del Duomo. The room was quiet, but we stayed on the last floor of the hotel, so maybe that is why there was no other room on the same floor.